Returns
Returns & Shipping Policy | No Bad Days
At No Bad Days, we believe in making life better for dogs and their humans. Here’s everything you need to know about our shipping and returns policy:
Shipping Policy
We ship all orders exclusively with Sendle, a carbon-neutral delivery service, because we care about keeping our planet as happy as our pets.
- Flat Rate Shipping: For orders under $75, we offer a flat shipping rate of $5.
- Free Shipping: Any order over $75 ships for free—no codes, no fuss, just us covering the shipping for you.
Returns & Exchanges
We stand by our products 100% and want your dog to love every single item you receive. If your dog isn’t tail-waggingly happy or the product doesn’t meet expectations, you have 14 days to return your goodies - here’s how we can help:
-
Defective or Not Fit for Purpose:
If the product is defective or not fit for purpose, we’ll gladly accept returns and cover the return shipping costs. -
Product Unhappiness:
If your dog isn’t keen on the product and you’d like to return or exchange it, no problem! However, in this case, the return shipping costs will need to be covered by you.
How to Return Products
Please send your returns to the following address:
NO BAD DAYS PET RETURNS
PO BOX 204
BRUNSWICK 3056
MELBOURNE, VICTORIA
Our Promise
At No Bad Days, dogs come first. If you’re ever unsure about your order or need help with a return, reach out to us. We’re here to make every day a good day—for you and your pup.
Got questions? Feel free to contact us—because we love dogs as much as you do!
We're For Dogs!
We started No Bad Days in the heart of Melbourne, Brunswick.
We’ve been in the food game for generations—literally! As a third-generation family rooted in the human food industry, we’ve mastered everything from dried goods to delicious diets. Now, for the first time, we’re venturing into pet food with a mission to help dogs everywhere live their best, healthiest lives. We’re here to take a bite out of corporate pet food by offering only the highest-grade, human-level ingredients, certified organic where we can. Your dog deserves better, and we’re excited to serve it up!